With GrapheneDB, the costs for a database plan (running or paused) and extras added to it (read-replicas and snapshots policies) are prorated by the hour. Important to know is that billing happens at the Organization level. We then charge monthly for the usage of the previous month, for the total amount for the usage of the Organization. You’ll have a clear overview of the breakdown of all the costs of the month in the Billing section.
Important to note is that in case a cost is stopped or changed anytime after the next hour starts, a full hour will get charged. You can find an example of how we bill in this section here.
The billing area can be only accessed by Owners, Admins and Billing Managers. You can find detailed info on how to access your Organization’s billing area in this section.
To enable you to adapt your spending to the different stages of your business and grow as you go, we offer different Subscription plans to fit your needs. At the moment, there’s a Standard (FREE) and Gold ($50/month), and we are planning to introduce an additional Subscription plan in the future.
Please check the table below for a clear comparison of the Standard, Gold and Platinum Subscriptions.
|Number of Environments||1||3||10|
|Number of Organization members||2||6||20|
|Historical Metrics||1 day of Historical Metrics||1 week of Historical Metrics||1 month of Historical Metrics|
|Number of Operations* per month||50||500||5000|
|Access to API||No||Yes||Yes|
|Support channels||Ticket system||Ticket system||Ticket system, Slack channel|
|Critical First response time||—||40 min||20 min|
|Major First response time||—||8 hours||2 hours|
|Minor First response time||—||Next business day||Next business day|
|24/7 Monitoring system||Yes||Yes||Yes|
*The Operation is considered any management action around deployments, like restarting it, cloning, creating a snapshot, etc.
This subscription plan allows you to have 50 operations per month, 1 Environment, and access to the ticketing system. There is no limit on the number of databases you can deploy, and there are no restrictions on database operations such as Pause/Resume, Clone, Export/Import, and more. It can be used for production environments as well, if having 1 Environment works for you.
This subscription allows you to have 500 operations per month, create up to 3 Environments, access to API, and a 24/7 Support ticket system (2 hours first response time). There is no limit on the number of databases you can deploy, and there are no restrictions on database operations such as Pause/Resume, Clone, Export/Import, and more.
You can always upgrade or downgrade the subscription if you need, directly from the Subscriptions tab of your Organization’s main view.
Regardless of the plan you choose, usage will be prorated by the hour and charged monthly.
As soon as you select a name and description for your Organization, and click on Confirm button, you’ll be prompted to the subscription view, where you can select the subscription of your choice by clicking on the Select Standard or Select Gold button.
If you are unsure or just want to evaluate our service, just select the free Standard subscription, which you can change anytime later.
To be able to create Environments and deploy databases, the payment method and billing details must be added. We accept credit cards as a payment method only at this moment.
When you select the Subscription plan, you’ll be prompted to the next screen, where the following information needs to be added:
- Company Name or Name
- State/Region/Province (optional)
- Postal code
- TAX number (please read the note below)
Professionals and companies please enter your TAX ID as proof of being a registered business.
Depending on your jurisdiction sales tax might not apply, in which case we’ll validate the information provided.
Please click on Save and Continue button to complete this step. The entered information will appear in your invoices.
Now you’ll be prompted to the next screen, where you need to add a credit card number, expiration date, security code and country where the card was issued. We are going to add $50 Welcome Credits that you can use to evaluate our service for free once you set up your first Organization.
Once added, please click on Save card button.
Finally, you’ll be prompted to confirm your selection. There’s a full overview of the subscription plan you’ve selected and billing details, which you can edit if needed. Once you’re happy with the information, simply click on Subscribe button.
How Subscriptions work
- Every month you will get charged the Subscription price plus your usage of the previous month.
- Usage is the calculation of all the hours of all the deployment related cost units.
- Changes in Subscriptions will be charged the next billing period.
To access the Billing section of your Organization, please navigate to the Organization menu > Billing section at the lower left side, or click on Go to Billing button at the upper right corner.
Only Owners, Admins and Billing Managers have access to Billing area.
To change your subscription plan, please navigate to the Subscription tab and click on Change Subscription button.
You’ll be prompted to the next screen, for the review of your selection. If you’re happy with it, please click on the Select Standard/Gold button, depending on the subscription plan you’ve selected. To complete this, please click on Subscribe button.
To update the credit card, navigate to the Billing section > Subscription tab > Update payment method button. You’ll be prompted to enter the credit card details such as card number, expiration date, CCV number, and Country. Please click on the Save card button to complete this process.
To change the billing information, such as billing address, name or TAX ID, navigate to the Billing section of the desired Organization > Subscription tab > Update billing address button. Once edited, please make sure to click on Save button at the bottom of the page.
You can check at any time the breakdown of all the costs of the month in the Billing section of the desired Organization > Overview tab > View more details button.
This shows the breakdown for the running costs of the month up to the point in time when you’re looking into it. The total usage will be charged at the beginning of next month and a new invoice will be generated.
You’ll have a visual representation of the usage history per month for your Organization. This should help you have a clear idea of your usage trend (up or down) based on your monthly spending and you can find it in Billing section > Overview > Billing last 12 months.
The total cost for the organization’s usage is charged at the beginning of the next month. In the Billing section, you’ll have a detailed breakdown of all expenses incurred for the month.
You can easily navigate to your invoices by selecting the Organization > Billing section from the left-hand side menu > Invoices tab. You can download all the previous invoices and also deal with payments that didn’t come through.
The invoice will have only a page with a summary of the charges, but you’ll have a clear overview of the breakdown of all the costs of the month in the Billing section.
Once the charge is successful, the invoice will get generated and a notification sent to the Owner and Billing Manager.
Invoices will not be sent in pdf format, but you’ll be able to download them directly from your Billing management dashboard > Invoices tab.
In case the payment does not succeed, we will re-try to charge the credit card on file, every day for 9 days. You will also be notified about the reason behind the charging problem via email and in the Console as well, so that you can take action in a timely manner and sort this out.
After that period, in case the charge is still unsuccessful, we will stop trying to charge your card and you’ll receive a notification of pending service disruption.
Please feel free to reach out to our support team in case you need help with payment issue.
We use credits for upfront payments for companies that have a budget for 1 year and want to deal only with a one-time payment. We even add some discount to it, depending on the amount.
Once you buy the credits, they would be added to your account, and regardless of your deployments, every month you will be charged against the remaining credits. You can always upgrade or downgrade your plans and your credits will still be valid. The only difference is that the estimation for how long the credits would last.
If you run out of credits we would use your credit card on file, but you can always top up your credits balance to avoid that.
To check the credit balance, please navigate to the Billing area > Credits tab.
We don’t support invoice billing at this time, but it is possible that you purchase the credits using a wire transfer. We send you an invoice for credits purchase, you pay via wire transfer and we add the credits to your account.
We will make it possible in the future to purchase credits directly via the GrapheneDB console, but for the time being this process is done by contacting our support team directly.
New EU VAT regulations that took effect on January 1st 2015 have an impact on how we may bill clients who reside in the EU. The location of the consumer is now used to calculate EU VAT, not the location of the supplier. These modifications have an impact on GrapheneDB’s users.
If an EU customer cannot demonstrate that they are a business or professional, GrapheneDB will apply the local VAT (at the customer’s domicile).
Customers from outside the EU do not pay VAT, although they are still required to show identification. If a consumer meets the following requirements, they are classified as a non-EU customer:
- The country where the credit card on file was issued is not in the EU
- The IP address used when submitting billing details is not in the EU
The customer will need to use a different card, try a different IP address, alter their billing address, or present an official document as evidence of residency if we are unable to identify the customer’s country of origin from either the billing information or IP address.
VAT won’t be applied to professionals and businesses in Europe. Only consumers will be subject to the applicable local VAT (for instance, 19% for German customers and 21% for Spanish customers) according on their country of residence.
In order to validate your country of residence, any of the following criteria must match the billing address country:
- Country where credit card on file was issued
- IP address used when submitting billing details
- Country of the supplied European VAT number, provided it’s valid
The customer will be contacted and requested to re-submit their information or produce a document as verification if we are unable to authenticate the country in the billing address using any of these methods.
Only businesses can use the second and final step. No VAT will be charged if the customer is confirmed to be a business or professional. The common practice for this validation is to confirm the customer-provided European VAT number.
There is an official website which can be used to check the validity of an EU VAT number. You can find it here.
The EU VAT number can be entered in an input field for that purpose in the billing details form:
- When adding the billing details during the provisioning process or
- From the Billing section in the Organization > Subscription tab > Update billing address
If we are unable to confirm the legitimacy of the submitted EU VAT number or if the client has not registered as an intracommunity VAT operator, extra documentation, such as legal records, may be offered.
To give you even more context into our Billing logic, so that you know what to expect, here are some examples on how Billing works.
|Already running before the billing period||DS3 database plan Created June 10th at 18:23|
|Policies Extra frequency already there||Policies Extra Daily (default added)|
|Paused on the 20th of June at 15:23||Upgraded to DS4 June 23th at 11:24AM|
|Resumed the 25th of June at 16:44|
|Extra retention added on the 26th of June at 12:05|
|Databases already running before the billing period||Databases already running before the billing period|
|No extras||No extras|
|Paused every day from 19:00 to 08:00AM (during the nights) and weekends (Saturday, Sunday)||Paused every day from 19:00 to 08:00AM (during the nights) and weekends (Saturday, Sunday)|
|Plan HA1 : 24 full days + 16 hours of the 20th + 8 hours of the 25th = 576 + 16 + 8 = 600 hours||Plan DS3: 12 full days + 6 hours of the 10th + 12 hours of the 23th= 288 + 6 + 12 = 306|
|Replicas: 2 x (24 full days + 16 hours of the 20th + 8 hours of the 25th) = 2 x 600 = 1200 hours||Snapshots Policy Weekly: 12 full days + 6 hours of the 10th + 12 hours of the 23th = 288 + 6 + 12 = 306|
|Snapshots Policy Extra Frequency: 24 full days + 16 hours of the 20th + 8 hours of the 25th =600 hours||Plan DS4: 7 full days + 13 hours of the 23th = 168 + 13 = 181|
|Snapshots Policy Extra Retention: 4 full days + 12 hours of the 26th = 96 hours + 12= 108 hours||Snapshots Policy Weekly: 7 full days + 13 hours of the 23th = = 168 + 13 = 181|
|Plan Paused HA1: 4 full days + 9 hours of the 20th + 17 hours of the 25th = 96 + 9 + 17 = 122 hours||Plan DS3: 0 hours|
|Snapshots Policy Extra Frequency: 4 full days + 9 hours of the 20th + 17 hours of the 25th = 122 hours||Snapshots Policy Weekly: 0 hours|
|Replicas paused: 2 x (4 full days + 9 hours of the 20th + 17 hours of the 25th) = 2 x 122 = 244 hours||DS4 Paused: 0 hours|
|Snapshots Policy Extra Retention: 0 hours||Snapshots Policy Weekly: 0 hours|
|Plan DS1: No full days, 22 days from 08:00 to 18:00 = 11 hours x 22 = 242 hours||Plan DS3: No full days, 22 days from 08:00 to 18:00 = 11 hours x 22 = 242 hours|
|Plan DS1: 8 full days + 22 days from 18:00 to 08:00 = 15 hours x 22 + 192 hours = 522 hours||Plan DS3: 8 full days + 22 days from 18:00 to 08:00 = 15 hours x 22 + 192 hours = 522 hours|
We’re happy to address any questions you may have on this, feel free to reach out to our support team.